Please read these terms carefully as they contain limitations on and exclusions of the liability of THIS IS TRAVEL LIMITED.
This website (www.thisistravel.co.uk) (“Website”) is operated by Studio West Limited t/a THIS IS TRAVEL. Studio West Limited t/a THIS IS TRAVEL is a company incorporated under the laws of England and Wales (company number: 02336018) and whose registered address is at c/o Teletext, 2nd Floor Building 10, Chiswick Park, 566 Chiswick High Road, London, United Kingdom, W4 5TS. Studio West Limited will be referred to as “THIS IS TRAVEL” throughout these terms and references to “you” or “your” shall include the individuals on whose behalf you make reservations and whose names appear on the Booking Form (defined below).
1. APPLICATION OF THESE TERMS
1.1 When booking Package Travel (defined below) you will be entering into a legally binding contract with THIS IS TRAVEL on the terms of this Agreement (defined below).
1.2 When booking travel arrangement other than Package Travel you will be dealing with THIS IS TRAVEL acting as the agent for and on behalf of the relevant hotel (or other accommodation provider), airline, car hire company, airport shuttle provider (or other transport provider) or any other service provider or supplier (“Principal”).
1.3 Where THIS IS TRAVEL acts as an agent for and on behalf of a Principal our invoice will contain a statement saying "THIS IS TRAVEL acts as an agent for…" and then the name of the company with whom you are entering into a contract with. Where THIS IS TRAVEL acts as an agent, your contract will be with the company whose name appears as part of the "THIS IS TRAVEL acts as an agent for…" statement, such company’s terms and conditions which are available on such Principal’s website, or a copy of such terms and conditions can be obtained from THIS IS TRAVEL on request shall apply in addition to the terms of this Agreement. Alternatively, THIS IS TRAVEL will include a statement on our invoice saying "THIS IS TRAVEL acts as an IATA Agent", in which case your contract is with the relevant airline (as Principal). In addition to the terms contained in this Agreement, the terms and conditions imposed by the relevant airline as well as their then current conditions of carriage apply to your contract. You can obtain copies of such terms and conditions and conditions of carriage by contacting the relevant airline or by visiting the relevant airline’s website. Where THIS IS TRAVEL is acting as agent and there is any conflict between the terms of this Agreement and the terms contained in a Principal’s terms and conditions and/or conditions of carriage, such terms and conditions and/or conditions of carriage shall take precedence.
1.4 Where THIS IS TRAVEL acts as an agent as described in paragraph 1.2 above, THIS IS TRAVEL will not be liable in any way for failing to perform or improper performance of the contract, THIS IS TRAVEL will use its reasonable endeavours to help you resolve any complaint you might have against the Principal.
2.DEFINITIONS
2.1The following words and phrases used in this Agreement shall have the following meanings, except where the context clearly requires otherwise:
"Agreement" means these booking terms together with the Confirmation relating to your reservation and the Privacy Policy;
"Booking Form" means the online form on the website which you complete when making your reservation;
"Confirmation" means an automatically generated email message sent to you by THIS IS TRAVEL once you have completed the online reservation process confirming THIS IS TRAVEL’s acceptance of your reservation and the monies to be paid by you in respect of your reservation;
"Force Majeure Event" means any event which affects the performance by THIS IS TRAVEL of its obligations under this Agreement and arises directly from an act outside the reasonable control of THIS IS TRAVEL, including without limitation, an act of God, local government or government, war, fire, flood, earthquake or storm, adverse weather conditions, acts of terrorism, explosion, civil commotion, industrial dispute, or unavoidable technical problems;
"IATA" means International Air Transport Association, an international trade body representing most major airlines and the airline industry as a whole;
"IATA Agent" means a travel agent accredited by IATA under one of IATA’s accreditation programmes;
"Package Travel" means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than 24 hours or includes overnight accommodation:
(a) transport;
(b) accommodation; and
(c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package; and
"Privacy Policy", means THIS IS TRAVEL’s privacy policy accessible via the link provided at the bottom of this page and which forms part of this Agreement.
2.2 The headings in this Agreement are inserted for convenience only and shall not affect its construction or interpretation.
2.3 Words importing the singular include the plural and vice versa.
2.4 Words importing a gender shall include all genders.
2.5 Reference to any statute, statutory provision or statutory instrument includes a reference to that statute, statutory provision or statutory instrument together with all rules and regulations made under them as from time to time amended, consolidated or re-enacted.
3. GENERAL
3.1 THIS IS TRAVEL is a member of ABTA (Association of British Travel Agents) with membership number L3828/Y0639.
3.2 The Package Travel, Package Holidays and Package Tours Regulations 1992 places an obligation on THIS IS TRAVEL to provide security for the monies you pay to THIS IS TRAVEL for any package holidays and/or package travel reserved by you using this Website. The required security for all package holidays and/or package travel involving air travel reserved by you using this Website is provided for by a bond held by the Civil Aviation Authority (CAA) under the ATOL scheme. THIS IS TRAVEL’s ATOL number is 9788.
4. WHEN DOES YOUR CONTRACT WITH THIS IS TRAVEL COME INTO EXISTENCE?
A legally binding contract between you and THIS IS TRAVEL or between you and the relevant Principal comes into existence as soon as THIS IS TRAVEL sends a Confirmation to you. You should receive confirmation of your booking within 4 working hours of the booking being made. Your contract with THIS IS TRAVEL is made on the terms of this Agreement and this Agreement is governed by English law and is subject to the jurisdiction of the English courts. As explained in paragraph 1.2 above, your contract will be with the relevant Principal in the event of THIS IS TRAVEL acting as agent and, in addition to the terms contained in this Agreement, the Principal’s terms and conditions and/or conditions of carriage shall apply to your contract with such Principal. Any conflict will be dealt with in accordance with the provisions of paragraph 1.3.
5. BROCHURES AND DESCRIPTIONS ON THE WEBSITE
The descriptions contained on the Website or in any brochures issued by THIS IS TRAVEL are made in good faith and THIS IS TRAVEL takes every care to ensure the accuracy of such descriptions. The descriptions contained on the Website or in any brochures issued by THIS IS TRAVEL are prepared some time in advance of its publication on the Website or in brochures. Therefore, changes may be made to the descriptions you see on the Website or in any brochures at any time before the contract with you is made, and in such circumstances, THIS IS TRAVEL will notify you prior to sending out a Confirmation. Should any changes occur after your receipt of a Confirmation THIS IS TRAVEL will notify you of such changes as soon as reasonably practicable or as soon as THIS IS TRAVEL becomes aware of such changes.
6. PRICE AND PAYMENT
6.1 You may be required to pay for your travel arrangements in full at the time of making the booking. Where only a deposit (the amount of which you will be advised at the time is required to make a booking), the balance of the monies due must be received by THIS IS TRAVEL in cleared funds at least 13 weeks prior to your departure date. In the event of you making your reservation within 13 weeks of departure, the total price is payable on reservation. THIS IS TRAVEL reserves the right to cancel your reservation if the deposit and/or balance is not paid in time. THIS IS TRAVEL shall retain your deposit should you fail to pay the balance in time. Any reminder letters sent to you are charged at £15.00 per letter. All cheques should be made payable to Studio West Limited. Please quote your booking reference number when making payment.
6.2 All payments made by credit card will incur a surcharge of 2.5% of the total value of your travel arrangements and £3.00 will be charged for all payments made by debit card. A charge of £25.00 will be levied by THIS IS TRAVEL on all cheques not honoured by your bank.
6.3 It is important that you check the details appearing in a Confirmation as soon as you receive it, and, in the event of any discrepancy or error, please contact THIS IS TRAVEL immediately.
6.4 Should you make a booking on behalf of the individuals travelling with you, you will be responsible for the payment of the monies due in respect of everyone travelling with you by the due date.
6.5 THIS IS TRAVEL guarantees that:
6.5.1 up until 30 days before your departure date the price of your travel arrangements will not be subject to surcharges except for:
6.5.1.1 variations in transportation costs, including the cost of fuel; and/or
6.5.1.2 variations in taxes and fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and other airline surcharges; and
6.5.2 no variations will be made within the 30 days before your departure.
6.6 If the price variations mean that the price of your travel arrangements increases, THIS IS TRAVEL will absorb and you will not be charged for any increase equal to up to 2% on the price of your travel arrangements. You will only have to pay the amount over and above that 2% of the price of your travel arrangements. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents' commission.
7. PASSPORTS AND OTHER TRAVEL DOCUMENTATION
7.1 You are responsible for ensuring that all passengers (Adults, Children and Infants) on whose behalf you make a booking are UK Citizens holding their own individual passport. The Home Office suggests that passports should be valid for at least six months after your return. If you or any passenger on whose behalf you make a booking do not hold a UK passport, please contact THIS IS TRAVEL as we would need to confirm whether the relevant airline will carry you or the passengers on whose behalf you are making the booking. Please ensure that you and the passengers on whose behalf you make the booking meet all relevant visa, travel insurance and health requirements. If you are in any doubt over any visa requirements, please contact the relevant country’s embassy or consulate. For the USA and Bulgaria each passenger must be in possession of a valid machine readable passport. For the USA the postal address of your first night’s accommodation (including ZIP code) will be required. The websites www.ukpa.gov.za and www.usembassy.org.uk contains useful information regarding travel and visa requirements.
7.2 THIS IS TRAVEL accepts no responsibility for any delay and/or expense suffered or incurred by you as a result of any irregularity and/or invalidity of your documents.
8. FLIGHTS, CONNECTING FLIGHTS, FLIGHT CHANGES AND CHECK-IN
8.1 Flight tickets will be dispatched approximately 7 days prior to departure, except in the instance of late bookings, E-tickets or ticketless airlines. For late bookings made within 2-3 weeks of departure (depending on the tour operator) tickets will be available for collection at the airport. For ticketless airlines you will need to provide your booking reference upon check in. E-tickets will be emailed to you 7-10 days prior to your date of departure. Please ensure that you and the passengers on whose behalf you made the booking have all the required documentation and information required at check-in.
8.2 If you are booking domestic or connecting flights in conjunction with your international flights, you should be aware that it is possible that your international flight times could be altered, which may affect your connections. In an effort to avoid this, THIS IS TRAVEL would suggest that you book domestic flights that can be changed or refunded.
8.3 All flights (charter and scheduled) may be subject to change. Notification of any alteration will be forwarded onto you as soon as THIS IS TRAVEL is advised.
8.4 Please be aware that due to different time zones your arrival and departure dates on long-haul flights may vary by 1 or 2 days either way.
8.5 Please ensure that you provide THIS IS TRAVEL with the correct ages of the children and infants travelling with you or on whose behalf you are making a booking. Infants must be older than 2 weeks to be permitted to fly and younger than 2 years (on return date). Although infants will not be allocated a seat or baggage allowance on an aircraft, they will be issued a ticket. No more than 1 infant may travel with 1 adult at any time.
9. BAGGAGE ALLOWANCES AND LOST BAGGAGE
9.1 Baggage allowance differs depending on the carrier and the type of ticket. The permitted baggage allowance appears on your flight ticket. Low cost airlines generally have lower baggage allowances and some low cost airlines may charge for checking-in baggage and, where the option is available, it may be cheaper to check baggage in online. It is your responsibility to ensure that your baggage is within the relevant weight allowance before you travel.
9.2 Liability for baggage whilst in the hands of the air or sea carriers is governed by the Warsaw Convention, Hague Protocol or Athens Convention. For claims for missing or damaged baggage you must follow the rules either on the back of your ticket or on the conditions of carriage provided by the relevant airline. In the event that your baggage is lost or damaged, you must obtain a Property Irregularity Report from the handling agent at the airport. Failure to obtain this report could result in the repudiation of any insurance claim.
9.3 The Montreal Convention states that claims should be made to an airline in writing within specified time limits. The time limits are:
9.3.1 damaged baggage – 7 days from the receipt of the bags;
9.3.2 delayed baggage – 21 days from delivery; and
9.3.3 lost baggage – no time limit specified in the Montreal Convention, but THIS IS TRAVEL advises that the complaint should be made as soon as possible after the bag has been missing for 21 days or after the airline has declared the bag lost if sooner.
9.4 All chartered and scheduled flights are subject to change by the relevant airline and/or tour operator. THIS IS TRAVEL will endeavour to advise as soon as information becomes available of any cancellations, delays and/or changes to flights.
9.5 THIS IS TRAVEL recommends that you allow a minimum check-in time of 3,5 hours for long-haul flights and 2,5 hours for short-haul flights. Should you be required to collect your tickets at the airport prior to checking-in, please make allowance for this.
10. ACCOMMODATION AND MEAL ARRANGEMENTS
10.1 Please ensure that you take your accommodation voucher with you as without these you may be unable to access your accommodation. THIS IS TRAVEL will email accommodation vouchers to you 7–10 days prior your date of departure. Transfers from the airport to your accommodation is not included unless you have pre-booked and paid for transfers at the time you have made the booking. If you have booked your flights independently, it is your responsibility to advise THIS IS TRAVEL of your flight number and any changes to your estimated time of arrival/departure.
10.2 Self catering accommodation will be allocated in either an apartment or a studio which will be made up of either 2 twin beds, or occasionally 1 double bed or a double sofa bed. Put up beds (Z beds) can be used for full occupancy. The facilities will include a hob, small refrigerator, basic utensils and cutlery. Should you require any additional utensils or cutlery, you may be able to obtain this from reception or cheaply from the local supermarket. Clean linen will be provided for the beds and basic hand towels will be provided for the bathroom. However you will need to take your own bath sheets, beach towels, tea towels and dishcloths. Maid service is usually once a week. If you have booked a week duration you will find that the apartment would have been cleaned for your arrival and therefore will not be cleaned again until your departure.
10.3If you are staying in a hotel you will find the maid service to be more regular. Standard hotel rooms do differ in shape and size but are normally made up of 2 twin beds. A put up bed (or sofa bed) will be provided in the same room for additional guests. Tea & coffee making facilities are not available in every hotel so you may wish to take a travel kettle with you. If your room does not have a mini bar for storing medication, baby's bottles etc, your hotel should be able to offer you a refrigeration service.
If entertainment is provided, please note this will cater for a range of nationalities.
10.4Your room is generally available from approx 2.00pm on the day of arrival. If you have an early hours of the morning flight that arrives after this time, e.g. flights arriving at 01.00am the following morning, your room will be booked from 2.00pm the previous day. This will enable you to immediately access your room when you arrive.
Rooms must be vacated early on the day of departure. If you have a late flight home, this will mean that you will be without a room for those final hours. You may be able to pay locally to keep your room or alternatively some establishments can offer use of a courtesy room but this is not guaranteed.
10.5 Some properties will charge a security deposit upon arrival. This will be refunded to you providing there is no damage or breakage to your accommodation when you leave.
10.6 There is not a uniform grading system for hotels or apartments and therefore you will sometimes find that the grading shown in a brochure does not match the grading given by the tourist board. Ratings are awarded based on the facilities and amenities at the accommodation and self-catering properties will be shown as key ratings (e.g. 3 key), whilst hotels will be shown as star ratings (e.g. 3 star). The lower the rating, the less facilities or amenities the property will have. This will be reflected in the price.
10.7 The codes shown on your booking confirmation or accommodation voucher are as follows: RO - room only, SC - self catering, BB - bed & breakfast, HB - half board, FB - full board and AI - all inclusive.
10.8 If meals are included at your hotel, you will find that a buffet service will normally be provided. This will include a variety of dishes to suit all tastes. THIS IS TRAVEL would ask you to remember that the food offered abroad will be different to what you are used to and therefore if you are selective with your food, you should maybe consider self-catering or eating out rather than eating meals offered by the hotels. If you booked into a hotel and have any special requirements, please bring this to the attention of the hotel staff who will do their best to accommodate any request. If you do miss any meals, THIS IS TRAVEL will not be able to provide any refund upon your return.
11. LOST, STOLEN AND DESTROYED TICKETS OR VOUCHERS
You will be responsible for paying any charges incurred by THIS IS TRAVEL should you require tickets or vouchers to be re-issued as a result of it being lost, stolen or destroyed.
12. CHANGES TO TRAVEL ARRANGEMENTS AND CANCELLATIONS
12.1 THIS IS TRAVEL will use reasonable endeavours to accommodate changes you request to be made to your travel arrangements after a Confirmation has been sent to you, but it may not be possible in all instances. Any requests for changes to travel arrangements must be made in writing by the person who made the booking and you will be requested to pay an administration fee together with any further costs that THIS IS TRAVEL incurs in making changes to your travel arrangements.
12.2 You may cancel your travel arrangements at any time by sending THIS IS TRAVEL a written notice and since THIS IS TRAVEL incurs costs in cancelling your travel arrangements, you will have to pay the applicable cancellation fees (which can only be confirmed on the date your cancellation notice is received by THIS IS TRAVEL). THIS IS TRAVEL will retain any deposit paid by you in the event of cancellation. If you have paid the price of your travel arrangements in full, the cancellation fees applicable may vary depending on the tour operator/supplier used. All cancellations should be made by the person who made the booking. THIS IS TRAVEL will levy a £10.00 per person administrative charge over and above the cancellation fees payable.
12.3 Please note that certain scheduled flights and especially low cost flights does not allow for tickets issued by them to be changed and does not offer a refund of the price paid in the event of cancellation.
12.4 If you or any of the individuals on whose behalf you made a booking are prevented from travelling, THIS IS TRAVEL will agree that the affected individual’s booking be transferred to another individual who satisfies all the conditions applicable to the relevant travel arrangements, subject to both such replacement individual and the affected individual accepting joint and several liability for full payment of the price applicable to the travel arrangements and THIS IS TRAVEL’s administrative charge and any additional costs arising from the transfer. THIS IS TRAVEL must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.
12.5 If THIS IS TRAVEL is unable to provide the booked travel arrangements you can either have a refund of all monies paid by you in respect of such travel arrangements or accept an offer of alternative travel arrangements of equivalent or superior standard from THIS IS TRAVEL, if available, or a choice of specified travel arrangements of a lower standard to the travel arrangements booked together with a refund of the difference in price.
12.6 If after departure THIS IS TRAVEL is unable to provide a significant proportion of the travel arrangements THIS IS TRAVEL has agreed to provide as part of THIS IS TRAVEL’s contract with you, THIS IS TRAVEL will use all reasonable endeavours to make suitable alternative arrangements. If THIS IS TRAVEL cannot do so or you refuse to accept the alternative arrangements for good reasons, THIS IS TRAVEL will arrange to fly you back to your UK departure airport (if the travel arrangements THIS IS TRAVEL agreed to provide included flights) or to transport you back to the point THIS IS TRAVEL’s contracted services commenced as soon as reasonably possible.
13. CAR HIRE AND PARKING
13.1 Please ensure that you take your car hire vouchers with you as without these you may be unable to collect the car. It is your responsible to ensure that you are in possession of a valid driving licence. The car rental company may require you to pay a security deposit with your credit card and that debit cards, cash and/or cheques will not be accepted for purposes of paying such security deposit.
13.2 Car rental companies offers cars by group type rather than by model type. Whilst the model of the car may vary, it will be from the same group as originally booked. Please note that various local charges may be levied by the car rental company such as petrol, insurance, insurance excess, additional drivers charges and out-of-hours collection. Collection of cars my not necessarily be at the airport, so please confirm with the relevant car rental company.
13.3 Special requests such as child seats, satellite navigation and roof racks must be made at the time of booking and should be paid for locally. Any such special requests are subject to availability.
13.4 If you have booked parking, please ensure that you take your pre-paid voucher with you on your return to collect the car.
14.REFUNDS
Requests for the monies paid for refunds for airline tickets will be forwarded to the relevant airline for assessment. As soon as THIS IS TRAVEL receives a refund from the relevant airline, such refund will be paid over to you less any cancellation and/or administrative charge. Refunds will be processed via the method of payment used by you when you made the booking.
15. THIS IS TRAVEL’S LIABILITY TO YOU
15.1 THIS IS TRAVEL accepts responsibility for ensuring that your travel arrangements are supplied as described on the Website. If any part of your travel arrangements are not provided as described on the Website due to the fault of THIS IS TRAVEL or any of our agents and/or suppliers, THIS IS TRAVEL will pay you appropriate compensation. However, THIS IS TRAVEL’s liability in all cases (except for death and or personal injury caused by the negligence of THIS IS TRAVEL, its employees, agents or suppliers) shall be limited to an amount of three times the cost of your travel arrangements.
15.2 THIS IS TRAVEL will not be liable for any loss or damage resulting from any of the following:
15.2.1 travel arrangements being cancelled because the number of people who agreed to go on a particular holiday or make use of a particular travel package is less than the minimum number required, and you are informed of the cancellation in writing within the period stipulated in the description of the holiday or travel package; or
15.2.2 the fault of a third party not connected with the performance and/or provision of your travel arrangements; or
15.2.3 a Force Majeure Event.
16. COMPLAINTS
16.1 If you have a problem during your holiday/trip, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to address your problem and put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 7-8 Bluecoats, Hertford, United Kingdom, SG14 1PB giving your booking reference and all other relevant information within the timeframe set above. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
16.2 A delay by you in reporting a complaint may affect THIS IS TRAVEL’s ability to address your problem and put things rights and may also reduce your entitlement to compensation.
16.3 Disputes arising out of, or in connection with, this Agreement which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators (the “Scheme”).
16.4 The Scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).
16.5 The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
16.6 The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday/travels. Outside this time limit arbitration under the Scheme may still be available if THIS IS TRAVEL agrees, but the ABTA Code does not require such agreement.
16.7 For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. The aim is to help you resolve your dispute in a quick and cost effective way. Details are available on request or from www.abta.com.
17. REPRESENTATION
If you have booked your flights and accommodation with us as part of Package Travel, full representation is not included, however contact details will be provided for a local agent and THIS IS TRAVEL’s UK office in the event of any problems.
18. DATA PROTECTION
18.1 THIS IS TRAVEL collects Personal Data from you when you enter your details on the Website for both enquiry and booking purposes.
18.2 The collection, processing and storage of Personal Data will be dealt with by THIS IS TRAVEL in accordance with the Privacy Policy.
18.3 By submitting your information and the information of the individuals on whose behalf you make a booking, you consent to THIS IS TRAVEL collecting, processing and storing the Personal Data you submit for the purposes described in the Privacy Policy.
19. INSURANCE
Under the Package Travel, Package Holidays and Package Tours Regulations 1992 THIS IS TRAVEL is obliged to recommend suitable insurance to cover (as a minimum) the costs incurred if you make a cancellation and the cost of assistance, including repatriation, in the event of an accident or illness while you are abroad and it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs.
20. YOUR SAFETY
Please check the depths of swimming pools prior to use. Be very careful not to lose sight of your children, especially around swimming pools, beaches, roads and balconies.
Passports, credit cards, travel tickets and money should not be carried together in handbags in case of theft. Whilst major crime is not an issue in most resorts, please beware of pickpockets or handbag snatching in the larger towns and cities. It is prudent to take precautions against theft and you should make sure that money or valuables are always kept in a safety deposit box. You should also check the level of cover provided for valuables on your travel insurance as some items may not be covered or there may be a single item limit.
21. BUILDING AND ROAD WORKS
Whilst no-one wants to encounter building work or road works whilst on holiday, you must appreciate that life does go on despite the tourist trade. Buildings must be built or renovated and roads must be updated. Whilst this may be annoying for you THIS IS TRAVEL would ask for your understanding and patience. If your actual accommodation has any works planned during your stay, THIS IS TRAVEL will advise you in advance as soon as we receive notification from the supplier. If the works planned are major, you will be offered an alternative or a full cancellation of the accommodation. Please note that this cannot be provided if the works do not relate directly to your accommodation.
22. BEHAVIOUR
THIS IS TRAVEL can end your holiday if your behaviour or that of any member of your party is likely in THIS IS TRAVEL’s opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. If you are prevented from travelling because any person in authority thinks you appear unfit to travel or likely to cause discomfort to or disturb other passengers, THIS IS TRAVEL will not be liable to complete your travel arrangements and will not be liable for any refund, compensation or other costs you have to pay. THIS IS TRAVEL cannot accept liability for the behaviour of others in your accommodation or flight, or if any facilities are removed as a result of their actions.
23. THE CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
Except for individuals on whose behalf you make a booking, a person who is not a Party to this Agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
